Thank you for your trust!
I INVITE YOU TO READ THE FOLLOWING TERMS AND CONDITIONS BEFORE CONFIRMING THE ORDER.
Confirmation of the print draft and processing of the order
- The customer must confirm the order and specify the chosen service: semi-custom design or bespoke design,the costumer must send the texts to be inserted on each item in digital format (Word or Excel) following the instructions that can be downloaded at the time of order confirmation.
- Once the payment is made and you send this information, Plumacreativa will provide the Customer with a digital preview of the print, which constitutes FAC-SIMILE of the finished product.
- The Customer can report any errors present in the digital preview until the final confirmation of the texts. The approval of the contents constitutes the consent to the execution of the print, therefore with such "final approval of the preview" the selection process is considered finished.
- Once the digital draft has been approved, you will be asked to pay the remaining sums by bank transfer only after the approved files will be sent to the printer.
- Your invitations and co-ordinates will be carefully packed, packaged and shipped, this process requires at least 15 days. working from receiving payment.
Terms and methods of payment
At the time of order confirmation, you will be asked to pay, as a deposit, the amount equal to the graphic and personalization. The confirmation of the payment, will start the next phase of processing under the conditions mentioned above. In case of subsequent renunciation by the Customer, this sum will be retained by plumacreativa.
Shipping and Delivery Times
Shipping costs are charged to the customer, they will be debited before shipment; which will take place by national standard courier or express courier, at a fixed cost. The Customer may also decide to insure the shipment, the cost of which will vary according to the destination and according to the value of the goods shipped. It is necessary to send a request to email@example.com to add this option.
The terms of delivery may be subject to postponement, without the Customer being able to justify any compensation.
Exercise of the right of withdrawal and complaints
Each order is to be considered irrevocable after the Customer has approved the digital draft. Orders are demanding. All products made to measure or customized are in fact excluded from the right of withdrawal according to D.L. 22 May 1999 - n.185, art. 5. Italian law.
In case of complaints promptly reported, the customer is obliged to return at his own expense, all the intact material, object of the complaint.
In any case, the responsibility of plumacreativa is limited to reprinting or re-painting of those items, in which there are errors or defects that make the finished product completely different from the preview of the model sent to the customer, and approved by the press. The small irregularities due to the craftsmanship, the variations in the tonality of the papers and the colors of printing with respect to the presented models are excluded, due to the different calibrations of the monitors and to the production and digital printing processes.
Proceeding with the order request you accept the terms and conditions on this page.