TERMS AND CONDITIONS
Art.1 Object
The object of the contract is the graphic design of wedding invitations, christenings, communions and ceremonies in general that Macarena Gonzalez (hereafter Plumacreativa) creates according to the Customer's requests. By purchasing the services offered on www.plumacreativa.it. the Customer declares having read and accepted the following general conditions of sale.
The data provided to Plumacreativa will be processed in accordance with D. LGS. 196/2003 “CODICE IN MATERIA DI INFORMAZIONE DEI DATI PERSONALI", as described in the section Privacy.
Art.2 Demonstration samples and correspondence with the final product
The customer may decide whether to order a paper sample of the chosen model, or to purchase the sample kit that includes several products. In both cases, the samples cannot be customised and will have the cost indicated on the site at the time of the request. The customer may purchase one or more samples. The purchase of samples does not in any way constitute an obligation to order.
Sending selected samples will allow the customer to evaluate the design and materials, the colours of the samples are indicative, the final print may have a slightly brighter or duller tone, this is due to the production and printing processes at two different times.
Monitor colours may differ from the final print, this is due to variations in paper shade, different monitor calibrations and manufacturing and printing processes. If the customer requests a specific colour Plumacreativa will endeavour to ensure that the closest colour match is provided, however no refunds or reprints will be given for any colour differences. Similarly, the cards and accessories offered may have some differences in production. No refunds or reprints will be given for any differences.
Art.3 Acceptance of general sales conditions
If the Customer intends to proceed with the purchase, he/she must send telematic confirmation of his/her purchase order, accepting the general and payment conditions described below, declaring that he/she has read and accepted all the information provided to him/her.
The payment confirmation will start the actual processing of the order, according to the procedures described below.
Art.4 Confirmation of the draft of the press and processing of the order
- The Customer shall confirm the order and specify the service chosen: catalogue design or customised design, the Customer shall send the texts by filling in the form available at www.plumacreativa/instructions, uploading or emailing the texts to be inserted on each element in digital format (Word or Excel) following the instructions that can be downloaded at the time of order confirmation.
- Once the payment is made and you send this information, Plumacreativa will provide the Customer with a digital preview of the print, which constitutes FAC-SIMILE of the finished product.
- The customer may report any errors in the digital preview. For catalogue designs, 3 digital proofs are provided, the request for changes and processing of any new proofs will postpone the printing and delivery date and will incur a surcharge.
- Approval of the draft and contents constitutes consent to the execution of the print, so with this “final approval of the preview” the selection process is considered complete.
- Any changes and/or requests subsequent to the approval itself will not be possible. Errors in the preview approved by the Client, whether spelling or typing errors, cannot be attributed to Plumacreativa, and remain the sole responsibility of the Client, who must bear the costs of reprinting. Proofs serve not only to assess the aesthetic side but also to verify the information and texts contained.
- Once the digital draft has been approved, you will be asked to make payment of the remaining amounts, by bank transfer, only then will the approved files be sent to the printer.
- Your invitations and co-ordinates will be carefully packed, packaged and shipped, this process requires at least 15 days. working from receiving payment.
- The customer may decide to order additional graphics at a later date, the graphics and layout for each additional element will have a cost marked on the site at the time of the request.
- Quantities can be changed up until they are sent to the print shop, in which case the quotation will be updated with the new quantities. If the customer decides not to proceed with the printing of any graphic element for which Plumacreativa has already provided a digital proof, the fee for the graphics and layout for that element must still be paid, without the print file being provided.
Art.5 Terms and methods of payment
Upon confirmation of the order, the Customer is required to pay, as a deposit, the amount equal to the customisation as per the specifications indicated on www.plumacreativa.it. Confirmation of payment shall initiate the next stage of processing under the above conditions. In the event of subsequent renunciation by the Client, this sum will be retained by Plumacreativa.
Art.6 Communication
All communication regarding the order shall be made exclusively by email, no requests by voice or other communication channels will be processed.
Art.7 Production and Delivery Times
Plumacreativa undertakes to execute the order as quickly as possible.
The production time is approximately 15 working days (this does not include time for graphics, layouts and modifications, which also depends on the customer's response time), any accessories or extra printing methods may lengthen this time.
If “final approval” by the customer is delayed, the production time will slip accordingly, each “new draft” will slip the time by about 2-5 working days.
Urgent orders (i.e. requests with less than 15 working days) are not guaranteed, their feasibility will be assessed on a case-by-case basis. However, it will entail a surcharge over the agreed quotation, indicatively a mark-up of 15% will be applied.
Shipping costs are the responsibility of the customer and will be charged in the final payment. Shipping will be by express courier at a fixed cost indicated on the site www.plumacreativa.it. Plumacreativa is not responsible for any delays, damages or loss of products incurred during shipment, for this reason the client may decide to insure the shipment, the cost of which will vary depending on the value of the goods shipped. A request must be sent to [email protected] to add this option. The terms of delivery by the carrier may be delayed, without the Customer being able to claim any compensation.
All of the above mentioned production and/or creation times for products, designs and elements created by Plumacreativa are estimates and are subject to change. Plumacreativa will inform the customer of any delays as soon as Plumacreativa knows of or anticipates such delays. Such circumstances include, but are not limited to; emergencies, unexpected illness or medical conditions, physical injury, delays in shipment due to weather conditions, inability to obtain materials beyond Plumacreativa's control. Any delays subject to this provision will not be considered a breach of this contract or early repudiation. Plumacreativa will remedy any delays as far as reasonably possible.
Art.8 Bagging and Assembly
Plumacreativa will supply the invitations unassembled and unbagged unless otherwise specified. Assembly includes the enveloping of the different cards, with any accessories and final touches, in which case the envelopes will be sealed. Only with the “wax seals” option will assembly be included in the price.
Art.9 Prices
The prices of products from time to time published in the catalog cancel and replace the previous ones (stop the prices of orders previously confirmed by the customer) and are subject to the actual availability of the materials offered by the suppliers.
Plumacreativa does not guarantee the availability of all the products present in the advertising material, as the supplying companies can interrupt supplies without notice. Plumacreativa therefore reserves the right to confirm or modify the prices and availability of the products, at the time of the confirmation of the client's order.
The quotation sent by e-mail at the Customer's request is valid for 30 working days. Once this period has elapsed without the Client having confirmed the order, the Client assumes the full risk of any price updates that may have occurred in the meantime. In any case, before the 30 days have elapsed from the transmission of the estimate by e-mail, Plumacreativa reserves the right to cancel the estimate, unless it has already been confirmed by the client.
Art.10 Copyright
All products, designs and elements created by Plumacreativa are the exclusive property of Plumacreativa and may not be reused or reproduced, some designs use illustrations of third parties for which Plumacreativa has the right of commercial use.
With the customised graphics service, Plumacreativa will create an ad-hoc design according to the customer's wishes; this design may contain illustrations created by third parties for which Plumacreativa has the rights of use.
Customised designs remain the property of Plumacreativa, the customer will have the exclusivity of that design and Plumacreativa will not offer that design to other customers, it may, however, be an inspiration for different designs.
Whatever the service purchased, the customer may not use the designs, logos, monograms or motifs of Plumacreativa on any merchandise, website, cakes, favours, photocopies, paper products or other items without the express permission of Plumacreativa. No other company may use or reproduce the graphic material without the right of use.
Plumacreativa may use the photos of the material created for publicity purposes. If you do not want the photos to be published, you must make a written request to the email address [email protected]
Art.11 Wedding website service
Plumacreativa, through the methods described below, offers customers the possibility of having a website dedicated to their wedding; this is an optional paid service offered as a complement to paper invitations.
The duration of the wedding website service is one year from the date of registration of the domain freely chosen by the customer. After this period, the customer may decide to renew the duration of their website for a further year.
Each website will be automatically referenced in search engines, this indexing is completely dependent on the search engines.
The customer has the option of restricting access to their website by adding a password; the dissemination of this password is entirely their responsibility.
There is no compensation or indemnity in the event of any interruption of service or temporary inability to access the website, whether for technical reasons or any other reason, plumacreativa undertakes to check and solve the problem encountered as quickly as possible.
The website and the published content are the complete responsibility of the client who provided the data, photos and texts for its realisation. Plumacreativa does not guarantee in any way the accuracy or rights of use of the published data and photos.
Plumacreativa is not liable if a user's visit to the site causes them damage or harm.
Art. 12 Exercise of the right of withdrawal and complaints
Each order is to be considered irrevocable after the Customer has approved the digital draft. Orders are demanding. All products made to measure or customized are in fact excluded from the right of withdrawal according to D.L. 22 May 1999 - n.185, art. 5. Pursuant to paragraph 3 of the aforementioned article 5, the right of withdrawal is not applicable for the distribution of clearly personalized products, which are the products made by Plumacreativa.
In case of complaints promptly reported, the customer is obliged to return at his own expense, all the intact material, object of the complaint.
In any case, the responsibility of Plumacreativa is limited to reprinting or re-painting of those items in which there are errors or defects that make the finished product completely different from the preview of the model sent to the customer and approved by the press. Small irregularities due to craftsmanship and variations in the tonality of papers and printing colors are excluded from the models presented, due to the different calibrations of the monitors and to the production and digital printing processes.
Art. 13 Conclusion of contract
The contract shall be concluded upon receipt by the Customer of the order acceptance e-mail. The e-mail will summarise the contractual conditions, product characteristics, price, shipping cost and payment method.
If a term or condition within this contract is found to be unenforceable, the rest of the contract still remains in force.
