Terms and conditions

TERMS AND CONDITIONS

Art.1 Object

The purpose of the contract is the graphic design of wedding invitations, wedding invitations, baptisms, communions, and ceremonies in general, which Macarena Gonzalez (hereinafter Plumacreativa) creates based on the Client’s requests. By purchasing the services offered on the website www.plumacreativa.it, the Client declares to have read and accepted the following general sales conditions.

The data provided to Plumacreativa will be processed in accordance with D.LGS. 196/2003 “CODE ON THE PROTECTION OF PERSONAL DATA”, as described in the Privacy section.

Art.2 Demonstrative Samples and Correspondence with the Final Product

The Client can choose whether to order a paper sample of the selected model or purchase the sample kit, which includes various products. In both cases, the samples cannot be personalized and will cost as indicated on the website at the time of the request. The client can purchase one or more samples. The purchase of samples does not constitute any obligation to place an order.

The sending of selected samples will allow the client to evaluate the design and materials; the colors of the samples are indicative, and the final print may have a slightly lighter or darker tone, due to the production and printing processes being carried out at different times.

Monitor colors may differ from the final print, due to variations in paper tones, different monitor calibrations, and production and printing processes. If the client requests a specific color, Plumacreativa will do its best to ensure the closest match. However, refunds or reprints will not be provided for any color differences. Similarly, the paper and accessories proposed may show some differences in production. No refunds or reprints will be granted for such differences.

Art.3 Acceptance of General Sales Conditions

If the Client intends to proceed with the purchase, they must send an online confirmation of their purchase order, accepting the general conditions and payment terms outlined below, declaring that they have read and accepted all the information provided.

The payment confirmation will initiate the actual processing of the order, as described below.

Art.4 Approval of the Proof and Processing of the Order

The Client must confirm the order and specify the chosen service: catalog design or custom design. The Client must submit the text by filling out the form available on the page www.plumacreativa/istruzioni, uploading or sending the texts to be inserted on each element in digital format (Word or Excel), following the instructions provided at the time of order confirmation.
Once payment is made and this information is sent, Plumacreativa will provide the Client with a digital preview of the print, which constitutes a FAC-SIMILE of the finished product.
The Client may indicate any errors present in the digital preview. For catalog designs, three digital drafts are provided. Requests for modifications and the development of new drafts will delay the printing and delivery date and will incur an additional charge.
The approval of the draft and content constitutes consent for printing. Therefore, with the “final approval of the preview,” the selection process is considered complete.
Any subsequent modifications or requests after this approval will not be possible. Errors in the approved preview, whether due to spelling or typing mistakes, will not be attributed to Plumacreativa and will be the sole responsibility of the Client, who will bear the reprinting costs. Drafts serve not only to evaluate the aesthetic aspect but also to verify the information and text included.
Once the digital draft is approved, the Client will be required to make the payment of the remaining amount via bank transfer, and only then will the approved files be sent to the printer.
Your invitations and stationery will be carefully packaged, wrapped, and shipped, a process that requires at least 15 working days from payment receipt.
The Client may decide to order additional graphic elements at a later time; the design and layout for each additional element will incur a cost as shown on the website at the time of the request.
Quantities can be modified until sending to the printer. In that case, the quote will be updated with the new quantities. If the Client decides not to proceed with printing any graphic element for which Plumacreativa has already provided the digital draft, the design and layout fee for that element must still be paid, even if the print file is not provided.

Art.5 Payment Terms and Methods

At the time of order confirmation, the Client is required to pay a deposit equal to the customization cost as specified on the website www.plumacreativa.it. Confirmation of payment will initiate the next stage of processing under the above conditions. In case of subsequent cancellation by the Client, this amount will be retained by Plumacreativa.

Art.6 Communication

All communications regarding the order must be made exclusively by email. Requests by phone or through other communication channels will not be processed.

Art.7 Production and Delivery Times

Plumacreativa undertakes to complete the order as quickly as possible with the utmost efficiency.

The production time is approximately 15 working days (excluding design, layout, and modifications, which also depend on the Client’s response times). Any accessories or extra printing methods may extend these times.

If the Client’s “final approval” is delayed, production times will shift accordingly. Each “new draft” will delay the process by approximately 2-5 working days.

Urgent orders (i.e., requests with less than 15 working days’ notice) are not guaranteed and will be evaluated on a case-by-case basis. However, they will incur a surcharge on the agreed quotation, typically a 15% markup.

Shipping costs are borne by the client and will be charged in the final payment. The shipment will be made by express courier at a fixed cost indicated on the website www.plumacreativa.it. Plumacreativa is not responsible for any delays, damages, or losses during shipment. For this reason, the Client may choose to insure the shipment, the cost of which will vary based on the value of the goods shipped. A request must be sent to [email protected] to add this option. The delivery times from the courier may be delayed, and the Client will not be entitled to compensation for such delays.

All the aforementioned production and creation times for products, designs, and elements created by Plumacreativa are estimates and are subject to change. Plumacreativa will inform the Client of any delays as soon as Plumacreativa is aware of or anticipates them. These circumstances include, but are not limited to, emergencies, unexpected illnesses or medical conditions, physical injuries, shipping delays due to weather conditions, and the inability to obtain materials beyond Plumacreativa’s control. Any delays due to these circumstances will not be considered a breach of this contract or early termination. Plumacreativa will remedy any delay as reasonably possible.

Art.8 Packaging and Assembly

Plumacreativa will provide invitations that are unassembled and unsealed unless otherwise specified. Assembly includes the packaging of various cardstocks, along with any accessories and final touches, in which case the envelopes will be sealed. Only with the “wax seal” option is assembly included in the price.

Art.9 Prices

The prices of the products published in the catalog from time to time cancel and replace previous ones (excluding prices for orders previously confirmed by the Client) and are subject to the actual availability of materials offered by suppliers.

Plumacreativa does not guarantee the availability of all products shown in advertising material, as suppliers may discontinue supplies without prior notice. Therefore, Plumacreativa reserves the right to confirm or modify the prices and availability of products at the time the Client confirms the order.

The quote sent by email upon the Client’s request is valid for 30 working days. After this period, if the Client has not confirmed the order, they assume the risk of any price updates that may have occurred in the meantime. In any case, before the 30 days from the transmission of the quote via email have passed, Plumacreativa reserves the right to cancel the quote, unless it has already been confirmed by the Client.

Art.10 Copyright

All products, designs, and elements created by Plumacreativa are the exclusive property of Plumacreativa and may not be reused or reproduced. Some designs use third-party illustrations that Plumacreativa has the right to use commercially.

With the custom graphic service, Plumacreativa will create a custom design based on the Client’s requests. This design may contain illustrations created by third parties that Plumacreativa has the rights to use.

Custom designs remain the property of Plumacreativa; the Client will have exclusivity for that project, and Plumacreativa will not offer the same design to other clients, although it may inspire the creation of different designs.

Regardless of the purchased service, the Client may not use Plumacreativa’s designs, logos, monograms, or patterns on any goods, websites, cakes, wedding favors, photo booths, printed products, or other items without the express permission of Plumacreativa. No other company may use or reproduce the graphic material without the right to use.

Plumacreativa may use photos of the created material for advertising purposes. If the Client does not want the photos to be published, they must send a written request to [email protected].

Art.11 Wedding Website Service

Plumacreativa, through the methods described below, offers Clients the possibility of having a website dedicated to their wedding. This is an optional paid service offered as a complement to paper invitations.

The cost of the wedding website service is for one year from the date of domain registration chosen by the Client. After this period, the Client may choose to renew the website for an additional year.

Each website will automatically be indexed in search engines. This indexing is entirely dependent on these engines, and therefore the website will be publicly accessible.

The Client has the option to limit access to their website by adding a password. The dissemination of this password is entirely their responsibility.

No compensation or reimbursement is provided in case of service interruptions or temporary access issues to the website, whether for technical reasons or any other cause. Plumacreativa commits to verifying and resolving any issues as quickly as possible.

The website and its content are entirely the responsibility of the Client, who has provided the data, photos, and texts for its creation. Plumacreativa does not guarantee the accuracy or the rights to use the published data and photos.

Plumacreativa is not responsible if a user visiting the website suffers damages or prejudices.

Art.12 Right of Withdrawal and Complaints

Each order is considered irrevocable after the approval of the digital draft by the Client. Orders are binding. All made-to-order or customized products are excluded from the right of withdrawal according to D.L. 22 May 1999 – n. 185, art. 5. According to paragraph 3 of the referenced article, the right of withdrawal does not apply to the distribution of clearly customized products, such as the products made by Plumacreativa.

In case of complaints reported in a timely manner, the Client is obligated to return all the material subject to the complaint, at their own expense.

In any case, Plumacreativa’s liability is limited to reprinting or remaking those items that contain errors or defects making the finished product completely different from the preview model sent to and approved by the Client. Small irregularities due to handmade processing and variations in paper tones and print colors from the samples shown are excluded and attributable to different monitor calibrations and production and digital printing processes.

Art.13 Conclusion of the Contract

The contract is considered concluded upon receipt of the email acceptance of the order by the Client. The email will summarize the contract terms, product characteristics, price, shipping cost, and payment method.

If any term or condition in this contract is deemed unenforceable, the remainder of the contract remains in effect.