frequently asked questions about plumacreativa services

The service we offer is not an automated process; behind every invitation and graphic layout there is professional work based on human skills that machines cannot replace: craftsmanship, ingenuity and creativity.

Each envelope is hand lined, each seal applied by hand, one by one; all with delicacy and care.

For this reason, there is a fixed fee to pay for the design, layout and service. This way you are free to print the exact quantity of invitations and/or matching stationery that you actually need, without wasting paper or throwing your money away on extra copies that you don't need.

You can consult the semi-custom designs and their price list hereif you have any questions write to me at [email protected] I will be happy to answer you.

All the designs in the catalogue have a wide range of matching items such as info cards, RSVPs, table numbers, place cards, guest books, etc. The prices are per item, there are no pre-set packages, and you will only pay for what you actually need. 

Prices may change at any time; however, possible changes will not affect orders for which the fixed fee has already been confirmed. .

You can choose between two modes: Buy the original model or Leave it to us.

Buy the original model
This is the simplest solution if you wish to order the design exactly as presented. You will need to send us the text and indicate the desired quantities, whilst the fonts, colours, decorations and layout will remain unchanged. You will receive a single proof to check the text and authorise printing. This is not a revision stage, so it will not be possible to request graphic changes.

Leave it to us
This mode includes a dedicated graphic service and allows you to customise the template together with our studio. You will be able to modify fonts, text colours, layout and the position of the decorations. Up to three graphic previews are included to define and approve the design. Furthermore, you will be able to add paper, envelopes, accessories and special finishes, and subsequently create all the desired wedding stationery.

Yes, it is possible to customise catalogue designs. Certain changes, such as changing the proposed typeface, the colour of the texts, the position of the decors and the formats, can be made at no extra cost. Changing the colours of the decors incurs an additional cost, which will be evaluated on a case-by-case basis, and the texts are inserted according to your specifications.

Colour variants are available for some models. Contact us for a no-obligation quote.

If you like my style but have a specific design in mind, I invite you to discover the service of customised graphics ! 

Follow these simple steps:

1. Choose the design you like best and consult the prices, or you can request a quote here.
2. Confirm order here Proceed with the payment of the fixed fee by bank transfer.
3. Send the texts according to the instructions that can be downloaded during the order request, if anything is unclear please write to me at [email protected]
4. Once the down payment has been made and the texts have been received, within 5 working days you will be sent the first digital draft of your chosen elements, you can make changes, your order includes 3 digital previews, each draft takes about 2 working days. 
5. With final approval, you will need to pay printing and shipping costs depending on the final quantities to proceed with production.
6. After receipt of final payment, your order will go into production and take 10-15 working days, some accessories and alternative printing methods need 20-25 working days.
7. Your order will be shipped via trackable express courier and will arrive in 1-2 working days.

Certainly! You can see the royal invitation before making a decision; the samples are sent as per the catalogue and cannot be customised, but they will give you the opportunity to appreciate the design and the quality of the materials. The colours of the samples are indicative; the final print may have a slightly brighter or duller shade due to the production and printing processes taking place at different times.

Each sample consists of a complete invitation set including: the ceremony invitation, the reception invitation, the info card, the envelope with a liner and the envelope seal sticker. You can purchase the sample here.

Certainly, it is possible to purchase the complete sample kit here This kit is perfect for couples interested in custom stationery, as it includes samples of all available papers and printing methods, as well as all envelope colours, both traditional and handmade. Inside, you will also find a few accessories such as wax seals and silk ribbons. 

Samples are sent as per the catalogue and cannot be customised, however they will give you the opportunity to appreciate the design and quality of the materials and understand the different printing methods. 

Of course, you can compose your wedding suite at will and also at two separate times.
It is very common for some matching items to be ordered at a later date: in that case, simply write to us indicating the items you wish to add.

The fixed fee for the graphics service will already be covered; for each new co-ordination, the relevant layout fee will be applied, in addition to the printing costs indicated here.
Up to 3 graphic previews are also included for the second block.

Postage costs are always calculated per item.

Send us your requests, any items not present in the catalogue can be made, and we will send you a bespoke quote.

The design and personalisation process takes a relative amount of time and also depends on you. Once we have received the payment and the text, we will send you the digital proof within a couple of working days; you can either approve it or request changes, and as changes always take a couple of working days, this will extend the turnaround time. 

Once the draft is confirmed, printing and assembly take 10-15 working days; some accessories and printing methods such as letterpress or hot foil stamping require more time, after which your invitations and stationery will be ready for dispatch.

Obviously, times may become longer in the event that the client has longer response, confirmation and payment times.

For bespoke designs times can be longer depending on the complexity of the graphics required, remember that the graphics are made specially for your wedding or event.

We recommend delivering the wedding invitations at least 3 months before the wedding, so please contact us at least 4 to 5 months in advance for catalogue designs and at least 6 to 7 months in advance for custom designs.

Sure! Tell us what you want to do and we will adapt the design to your event, which may involve a change in price. Read the previous question for more information.

Sure! I really like to realize new graphic projects, I would be very happy to be able to design your invitations and paper goods.
Have a look at the section Custom Design To get more information, you can fill in the questionnaire you will find on that page to receive a no-obligation quote.

Unlike those semi-custom designs, custom designs are created specifically for you, so there will be no other married couples who can have the same design. 

On the online shop you will find the products that can be purchased; coloured envelopes, personalised stamps and wax seals.

All other accessories are only sold if there is an order for invitations or graphic co-ordinates.

For Italy, shipping has a fixed cost of €17 up to 10kg, with approximate delivery in 2 working days, insurance of goods is optional at an additional cost. 

For EU countries the rate varies depending on the destination, approximately € 25 / € 45 up to 5kg. For shipping outside the EU you will be provided with a personalized quote. Indicative delivery times for International shipments 2-5 working days, any customs clearance procedures incurred may delay original shipping estimate (for non-EU countries only).

All charges for customs clearance are the responsibility of the recipient. International customs policies vary from country to country, please contact your local customs office for additional information. 

All shipments are traceable, you will be provided with a tracking number when your order is shipped. 

Yes, I would be happy to welcome you in my studio, I only receive by appointment, so please contact me to arrange a pick-up. My studio is in Via F.lli Giuliano 40, Boves CUNEO

In general, I do not provide digital files of my designs. This allows me to guarantee the quality of the final work, ensuring that everything is printed with professional printers on top quality paper.

However, I understand that in some cases, such as for menus or tableaus, there might be special requirements. For example, the venue or the caterer might offer to print the menus, or you might need to print the tableau at the last minute.

To meet these needs, I offer the possibility of purchasing digital files for menus and tableau at a fixed cost, but only if accompanied by an order for other elements to be printed. This would allow you to handle any last-minute changes or use local printing services if necessary.

Please note that it is not possible to order digital files only. This policy allows me to maintain some control over the quality and integrity of the final design.

Of course! If the order is still being processed, you can increase the quantity. If, on the other hand, the order has already been shipped, you will have to pay not only the printing costs of the additional products, but also the cost of reopening the order and the new shipment.

Unfortunately, it is not possible to reduce the quantities of items already paid for and sent to production. That is why I ask you to accurately calculate the quantities you need.

To avoid problems, a digital draft of the chosen graphic elements is always sent to you. No files are sent to the print shop without your approval. Therefore, if an error was present in the preview approved by you, be it spelling or typing errors, the reprint costs will be borne by you. Digital proofs serve not only to assess the aesthetic appearance, but also to carefully check the information and texts contained therein.

It is important to note that tone differences between samples, digital previews and printed invitations and graphics are not errors. The colours displayed may differ from the final print due to various factors such as; variations in paper shades, different monitor calibrations, printing processes and environmental conditions.

In addition, prints made at different times may also show slight differences in tone.

In the event of actual errors, please contact us immediately so that we can assess the situation together and find the most appropriate solution.

No, there is no minimum order for any graphic co-ordination in the catalogue. 

Requests for special processes such as hot stamping, letterpress and some accessories have a minimum order of 50 equal pieces.