F.A.Q.

FREQUENTLY ASKED QUESTIONS

Frequently Asked questions

You can always contact me if you have doubts or questions to info@plumacreativa.it, in this section I put together the most frequent questions I receive, I invite you to read them maybe solve your doubts!

You can consult the semi-custom designs and their price list hereif you have any questions write to me at info@plumacreativa.it I will be happy to answer you.

All the semi-custom designs have a wide range of matching paper goods such as info cards, RSVP, seat chart cards, place cards, guest book... etc. prices are unitary, there is not a minimum order, nor a predefined package, so you can order exactly what you require! 

I prezzi possono subire variazioni in qualsiasi momento; tuttavia i possibili cambiamenti non riguarderanno gli ordini per i quali sia già stato confermato l’ordine pagando la quota fissa .

The service I offer is not an automatic process, behind each invitation and paper good there is a professional work based on human skills that machines can not replace.

Every ordered item is personalized every single time, each envelope is lined by hand, one by one.

Per questo motivo, c’è una quota fissa da pagare per la grafica, impaginazione e servizio, in questo modo siete liberi di stampare la quantità di inviti e/o coordinati che realmente vi servono, senza sprecare carta ne buttare via i vostri soldi per copie extra che non vi servono.

Of course! You can buy a sample to see the real invitation up close before you making a decision, the samples are not personalised but give you the opportunity to appreciate the design and quality of materials, colors are indicative, the final print may have a slightly more bright or dark tonality, this due to the production and printing processes in two different moments.

Each sample consists of a complete invitation including: ceremony invitation , reception invitation, info card, envelope with liner and seal sticker.

You can buy the sample here. You can buy one or more samples, if you confirm the order you will be discounted the cost of a single sample.

Follow these four simple steps:

  1. Choose the design you like the most and check the prices.
  2. Send an email to info@plumacreativa.it with your order request, or order directly here Proceed with the payment of the fixed fee by bank transfer.
  3. Send me texts and details you wish to add on each card according to the downloadable instructions during the order request, if something is not clear write to me at info@plumacreativa.it
  4. Una volta effettuato il pagamento dell’acconto e ricevuti i testi, vi verrà inviata una bozza digitale degli elementi da voi scelti, che dovrete visionare e successivamente approvare. Prima di procedere con la stampa, sarà necessario pagare il costo relativo alla stampa e la spedizione, il vostro ordine sarà pronto per la spedizione entro 10/15gg lavorativi dalla ricezione del pagamento finale.

Non è possibile acquistare solo gli accessori. 
Le buste, i nastri, timbri, cake topper… e tutti gli accessori, si vendono solo se c’è un’ordine per gli inviti o i coordinati grafici.

Per alcuni modelli ci sono alcuni varianti colore disponibili, i testi vengono inseriti secondo vostre indicazioni.

Lo stile di ogni modello è pensato e realizzato in maniera unica, tutto viene venduto come da catalogo, con un design e carattere tipografico specifico.

Tuttavia è possibile apportare modifiche grafiche, cambiare i colori, i caratteri e i formati a un costo aggiuntivo. Contattatemi per ricevere un preventivo senza impegno.

Se vi piace il mio stilo però avete in mente un disegno particolare vi invito a scoprire il servizio di grafica personalizzata

Sure! Tell me what you want to do and I will adapt the graphics to your event, this can have an extra charge read the previous question for more information.

Sure! I really like to realize new graphic projects, I would be very happy to be able to design your invitations and paper goods.
See the section Custom Designs To get more information, you can fill out the questionnaire that you will find on that page to receive a quote without commitment.

Unlike those semi-custom designs, custom designs are created specifically for you, so there will be no other married couples who can have the same design. 

Certamente, potete comporre la vostra “wedding suite” a piacere e in due blocchi. Succede molto spesso che i coordinati vengono ordinati in un secondo momento, dovete solo scrivermi richiedendo ciò che volete.  Siccome la quota fissa per la grafica risulterebbe già pagata, dovrete pagare solo i costi di stampa come da tabella riassuntiva presente nella scheda di ogni disegno.
Le spese di spedizione si pagano ad ogni invio.

Send me your requests, any paper items not present can be made, I will send you a personalized quotation.

Il processo di disegno e personalizzazione ha dei tempi relativi e dipendono anche da voi, una volta ricevuto il pagamento e i testi in un paio di giorni lavorativi vi invierò la bozza digitale, potete confermarla o apportare modifiche, le modifiche richiedono sempre un paio di giorni lavorativi, quindi i tempi vengono allungati. 

Una volta confermata la bozza, per la stampa e il confezionamento servono intorno ai 15 giorni lavorativi, dopodiché  le vostre partecipazioni e coordinati saranno pronti per la spedizione.

Of course, times can lengthen in case the customer has longer response, confirmation and payment time.

For bespoke designs times can be longer depending on the complexity of the graphics required, remember that the graphics are made specially for your wedding or event.

I recommend to send your wedding Invitations for local ceremonies at least 3 months prior and 6 months prior for destination weddings. I recommend to contact me at least 3 months before for semi-custom designs and at least 5/6 months before that date for custom designs.

Per l’Italia la spedizione ha un costo fisso di €17 fino a 10kg, con consegna indicativa in 2gg lavorativi, l’assicurazione della merce è opzionale a un costo aggiuntivo. 

For EU countries the rate varies depending on the destination, approximately € 25 / € 45 up to 5kg. For shipping outside the EU you will be provided with a personalized quote. Indicative delivery times for International shipments 2-5 working days, any customs clearance procedures incurred may delay original shipping estimate (for non-EU countries only).

All charges for customs clearance are the responsibility of the recipient. International customs policies vary from country to country, please contact your local customs office for additional information. 

Tutte le spedizioni sono tracciabili, vi verrà fornito il numero di tracciamento quando il vostro ordine sarà spedito. 

Yes, you may schedule an appointment to come in person I would be happy to welcome you in my studio. My studio is in Via F.lli Giuliano 34, Boves Cuneo, Italy.

No, the designs are not available in digital format.
I want to guarantee the quality of my work and it is for this reason that everything is printed with professional printers, using high quality paper.

Sure! If the order is still in progress, I will communicate your request to the typography. If the order has already been shipped, you will have to pay in addition to the cost of printing additional products, also the cost of the new shipment. 

Unfortunately it is not possible to reduce the quantity of items already paid and sent in typography. For this reason I ask you to accurately calculate the quantities you need.

To avoid this problem, you will always be sent a digital proofs of the selected graphic elements, no file is sent in the typography without your approval. Therefore, we are not responsible for misspellings, whether they are spelling or typing, approved by the client in the final proof, you will have to assume the costs of reprinting. Digital proofs serve not only to evaluate the aesthetic side but also to verify the information and texts. 

No, per nessun coordinato grafico a catalogo c’è un ordine minimo. 

La richiesta di lavorazioni speciali come stampa a caldo, letterpress e alcuni accessori hanno un ordine minimo di 50 pezzi uguali. 

Wedding planner, photographers, wedding bloggers, wedding professionals...

You want to work with me? Contact me at info@plumacreativa.it

I am very pleased that you like my drawings, contact me at info@plumacreativa.it to receive one of the boxes reserved for operators in the sector, with the samples of the drawings in the Semi-custom, the paper copy of the Semi-custom and the price list.

Contact me at info@plumacreativa.it to receive one of the boxes for Wedding Planners, inside you'll find samples of the semi-custom designs, aprinted copy of the catalogue and the pricelist.

I would love to be able to contribute to your shooting! I am available to personalize the invitations of my semi-custom collection with the texts you want and send you the necessary copies for the shooting, I do it without requesting a refund. Contact me to agree! Of course I would ask you to give me the credits.

Contact me and tell me about your project, I'm available to send you the images you need, even in high resolution if it is for printing. Of course I would ask you to give me the credits.